All project deposits are non-refundable, as they secure your place in our production schedule and cover initial administrative, strategic, and creative work. Once a project agreement has been paid and work has commenced, all payments are considered final and non-refundable. This includes any fees paid toward completed milestones, phases, or deliverables outlined in the project scope.

By entering into an agreement with Everbloom Marketing, the client authorizes us to charge any approved payment method on file for all active services, including project fees, retainers, and renewals.

For recurring services such as marketing retainers or hosting, cancellation requests must be submitted via email to accounting@everbloom.marketing at least 45 days prior to the next billing cycle. Unless canceled in advance, clients’ saved payment methods will be automatically charged on the renewal date for the upcoming term. Clients are responsible for all charges incurred prior to the effective cancellation date, including any prorated services or outstanding balances.

Clients will automatically receive an invoice 10 days prior to their billing renewal date. A 10-day grace period is provided for payment. If payment is not received by the due date, a 5% late fee will be applied to the total invoiced amount. Everbloom reserves the right to pause or terminate services for accounts that remain unpaid beyond this grace period. Continued non-payment may result in service suspension, loss of access, or additional collection action.

Clients agree to contact Everbloom Marketing to resolve any billing issues before initiating a chargeback with their bank or credit card provider. Unauthorized chargebacks will be treated as a breach of contract, and clients may be held responsible for related fees and collection costs.

While we strive to provide effective marketing and consulting services, results may vary based on numerous factors. Everbloom Marketing LLC does not guarantee any specific outcomes or success.

To ensure the success of each engagement, clients agree to provide timely feedback, access to necessary accounts and assets, and approvals as required. Failure to do so may delay project timelines or impact results.

Everbloom Marketing will make every reasonable effort to meet agreed-upon timelines. However, delays caused by client inaction (such as unresponsiveness, missing materials, or delayed approvals) may impact project delivery dates. Everbloom is not responsible for delivery delays caused by client-side issues or external factors beyond our control.

Everbloom Marketing shall not be held liable for delays or failure to fulfill obligations due to circumstances beyond reasonable control, including but not limited to natural disasters, internet or hosting outages, cyberattacks, illness, labor shortages, or acts of government.

Refunds or service credits may be granted in exceptional cases at the sole discretion of Everbloom Marketing. Granting a refund in one instance does not constitute a waiver of this policy for future cases.

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles.

If you have questions regarding this policy or need assistance with your account, please contact us at accounting@everbloom.marketing. We are always here to support transparent, respectful, and solution-focused conversations.